Discovered this quote from the Utne Reader on a Word Press blog I'm newly following "The Floating Library."
Service workers are also emotionally exhausted. Service work requires
emotional exertion yet is less fulfilling than jobs in the creative
class. “[Manufacturing workers] are able to retain their inner lives
while they’re on the job,” says labor historian Peter Rachleff, a
professor at Macalester College, “as opposed to service workers whose
inner lives are being f--ed with.”
– Nona Willis Aronowitz